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Customer Service Starts with the Store Frontline
Ever walk into a store and ask a question about a product and get: Met with a blank stare. A look of utter terror that you are even talking to them. “I don’t know. Let me find out” and walks off never to return. An eye roll or look of disgust as if you are …
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Hey, Small Business Owner, You are not Alone.
Being a small business owner can be a very lonely experience. You can feel isolated – even when surrounded by others. The pressures of getting the work done, keeping things on track, payroll, bills, putting out daily fires. You tell yourself that you can get through this if you just keep plugging along. Work harder. …
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